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Brand Sentiment Analyzer

The Brand Sentiment Analyzer agent continuously aggregates reviews, social media mentions, and survey feedback to score brand sentiment in real-time. It highlights root causes of sentiment changes, identifies emerging topics, and flags customer segments that need experimentation. This turns customer voice into actionable insights for product and marketing decisions.

The Problem

  • •Manual sentiment analysis is slow
  • •No real-time visibility
  • •Difficulty identifying root causes
  • •Customer feedback goes unaddressed

Benefits

  • •Real-time sentiment scoring
  • •Identifies root causes automatically
  • •Surfaces emerging topics early
  • •Enables data-driven decisions
Trigger
1

New review, social mention, or survey response received

2

Gather reviews, social mentions, and survey feedback across channels

3

Enrich with historical sentiment data and customer segment information

4

Analyze sentiment polarity and extract themes across segments

5

Evaluate root causes and identify segments needing attention

6

Generate sentiment score and actionable insights report

7

Deliver real-time sentiment dashboard with recommendations

How It Works?

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