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Community Forum Moderator

The Community Forum Moderator agent automatically tags posts, suggests answers from the knowledge base, and flags abuse or spam in community forums. It promotes helpful replies and routes unresolved threads to support teams, building peer-to-peer support and brand advocacy.

The Problem

  • •Manual moderation is time-consuming
  • •Abuse and spam go unchecked
  • •No answer suggestions
  • •Unresolved threads frustrate users

Benefits

  • •Auto-tags and moderates
  • •Suggests answers
  • •Flags abuse automatically
  • •Builds peer support
Trigger
1

New post or comment submitted in community forum

2

Gather post content and user history

3

Enrich with knowledge base articles and moderation rules

4

Analyze post for abuse, spam, or answer potential

5

Evaluate if post needs moderation or answer suggestion

6

Generate answer suggestions or flag for moderation

7

Auto-tag posts and route unresolved threads to support

How It Works?

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