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Dispute & Fraud Handler

Helps users report suspicious transactions and initiate dispute workflows quickly. Collects evidence, explains timelines, and provides transparent case updates. Builds customer trust during fraud incidents. This agent leverages advanced AI capabilities to automate and optimize finance & banking suite processes, ensuring consistent execution and improved outcomes.

The Problem

  • •Manual financial processes are slow
  • •Compliance and audit challenges
  • •Difficulty providing self-service options
  • •High error rates in manual processing

Benefits

  • •Automates financial processes
  • •Ensures compliance
  • •Provides self-service options
  • •Reduces errors significantly
Trigger
1

Suspicious transaction reported or dispute initiated

2

Gather transaction details and customer information

3

Enrich with fraud detection data and case management tools

4

Analyze transaction patterns and collect evidence

5

Evaluate fraud risk and initiate dispute workflow

6

Generate case documentation and explain timelines transparently

7

Deliver case updates building customer trust during fraud incidents

How It Works?

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