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Feedback & Complaint Resolver

The Feedback & Complaint Resolver agent captures customer complaints, automatically classifies their severity, and suggests empathetic response templates. It escalates high-risk cases immediately and tracks resolution SLAs rigorously, turning complaints into opportunities to retain customers.

The Problem

  • •Complaints go unaddressed
  • •No severity classification
  • •Poor response quality
  • •High churn from unresolved complaints

Benefits

  • •Captures and classifies complaints
  • •Suggests empathetic responses
  • •Escalates high-risk cases
  • •Turns complaints into retention
Trigger
1

Customer complaint or feedback submitted

2

Gather complaint details and customer history

3

Enrich with sentiment data and similar resolved cases

4

Analyze complaint severity and classify automatically

5

Evaluate risk level and determine escalation need

6

Generate empathetic response suggestions and resolution plan

7

Deliver response or escalate high-risk cases with SLA tracking

How It Works?

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