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Knowledge-Base Curator

The Knowledge-Base Curator agent automatically generates new knowledge base articles from resolved support tickets, updates existing articles, and removes duplicates. It scores article usefulness based on usage data and flags content that needs subject matter expert review, building a comprehensive searchable knowledge base faster than manual authoring.

The Problem

  • •Manual KB authoring is slow
  • •Articles become outdated
  • •Duplicate content confuses users
  • •No visibility into article usefulness

Benefits

  • •Auto-generates articles from tickets
  • •Updates content automatically
  • •Removes duplicates
  • •Scores article usefulness
Trigger
1

Support ticket resolved or knowledge gap identified

2

Gather resolved ticket content and resolution details

3

Enrich with existing knowledge base articles and usage data

4

Analyze ticket resolution for knowledge article potential

5

Evaluate article usefulness and flag for SME review

6

Generate or update knowledge base article automatically

7

Store article with de-duplication and scoring metadata

How It Works?

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