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Knowledge Search for IT

Allows employees to ask IT questions in natural language across documentation. Returns step-by-step resolutions and related ticket history. Enables self-service and lowers support ticket volume. This agent leverages advanced AI capabilities to automate and optimize it & operations suite processes, ensuring consistent execution and improved outcomes.

The Problem

  • •Manual IT processes create bottlenecks
  • •Difficulty maintaining security and compliance
  • •High ticket volume overwhelms IT teams
  • •Lack of self-service options

Benefits

  • •Automates IT processes
  • •Maintains security and compliance
  • •Reduces ticket volume
  • •Enables self-service
Trigger
1

IT question asked in natural language

2

Gather question and search documentation repositories

3

Enrich with related ticket history and resolution data

4

Analyze question and match to relevant documentation

5

Generate step-by-step resolution with related ticket context

6

Deliver self-service IT knowledge enabling lower ticket volume

How It Works?

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