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Order Status & Returns Agent

The Order Status & Returns Agent enables customers to track orders, request returns, and print return labels through natural conversation. It automatically applies policy rules and provides proactive updates throughout the order and return journey, reducing returns-related support volume by over 60%.

The Problem

  • •High volume of order status inquiries
  • •Returns process is confusing
  • •Manual label generation
  • •No proactive updates

Benefits

  • •Self-service order tracking
  • •Automated returns processing
  • •Proactive status updates
  • •Reduces support volume by 60%
Trigger
1

Customer requests order status or return

2

Gather order details and logistics tracking information

3

Enrich with return policy rules and shipping carrier data

4

Analyze order status and return eligibility

5

Validate return request against policy rules

6

Generate return label and provide proactive status updates

7

Deliver order tracking or return instructions conversationally

How It Works?

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