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Proactive Outage Communicator

The Proactive Outage Communicator agent automatically pushes targeted updates to customers during service incidents, including FAQs, ETAs, and next steps. It reduces ticket spikes by providing real-time status updates via customers' preferred channels, turning crisis moments into trust-building opportunities.

The Problem

  • •Outages cause ticket spikes
  • •No proactive communication
  • •Customers feel uninformed
  • •Crisis damages trust

Benefits

  • •Proactive incident updates
  • •Reduces ticket spikes
  • •Keeps customers informed
  • •Builds trust during crises
Trigger
1

Service incident detected or outage declared

2

Gather incident details, affected services, and customer segments

3

Enrich with customer preferences and communication channels

4

Analyze impact scope and generate targeted update messages

5

Generate FAQs, ETAs, and next steps for affected customers

6

Push proactive updates via preferred channels reducing ticket spikes

How It Works?

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