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Survey & NPS Orchestrator

The Survey & NPS Orchestrator agent designs surveys, distributes them across channels, and summarizes insights by persona and channel. It surfaces verbatim comments with the biggest impact on satisfaction and churn, driving product decisions from quantified customer feedback.

The Problem

  • •Survey design and distribution is manual
  • •Difficulty analyzing responses
  • •No systematic insight extraction
  • •Feedback doesn't drive decisions

Benefits

  • •Designs and distributes surveys automatically
  • •Summarizes insights by persona
  • •Surfaces high-impact feedback
  • •Drives data-driven product decisions
Trigger
1

Survey response submitted or NPS campaign launched

2

Gather survey responses and respondent demographic data

3

Enrich with customer history and product usage data

4

Analyze responses by persona and channel, clustering themes

5

Generate insight summaries with high-impact verbatim comments

6

Deliver executive-ready dashboards and actionable recommendations

How It Works?

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