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Warranty & Claims Assistant

The Warranty & Claims Assistant agent guides customers through warranty checks and claim submission processes with automatic policy validation. It validates eligibility automatically and collects required evidence in a structured format, accelerating claims processing while reducing disputes.

The Problem

  • Claims process is confusing
  • Manual eligibility checks
  • Missing documentation delays claims
  • High dispute rates

Benefits

  • Guides customers through process
  • Auto-validates eligibility
  • Collects evidence automatically
  • Reduces disputes
Trigger
1

Warranty check or claim submission initiated

2

Gather product information and purchase history

3

Enrich with warranty policy rules and eligibility criteria

4

Analyze warranty eligibility and claim requirements

5

Validate eligibility and required evidence automatically

6

Generate structured claim form with evidence collection

7

Deliver claim status and processing timeline updates

How It Works?

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